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Camping La Ferme
Lake Annecy

Frequently asked questions

HOW DO I MAKE MY RESERVATION?

The easiest way is to book online through our secure booking page. By booking this way, you will be offered all our different payment methods.

No, as we sell directly and without intermediaries, the price displayed on our site will always be the lowest. It is important to bear in mind, however, that the earliest bookings guarantee the best price, which is likely to rise according to availability.

You can pay by: debit card (Credit card, Mastercard or Visa), holiday vouchers (ANCV), Connect holiday vouchers or bank transfer.

Yes, a deposit of 25% of the price + optional insurance + booking fees will be required at the time of booking.

In your account, you can choose the amount and frequency of your card payments. This does not change the contractual deadline for payment of the balance of a booking: no later than 30 days before the date of arrival.

By ticking the “I wish to take out cancellation insurance” box on the booking form, your holiday will automatically be registered with our insurer: there’s nothing more you need to do to be covered by the insurance. Find out more about cancellation insurance cover: https://camping-la-ferme.legal.meetch.io/travel/

Non, nous ne sommes pas agrées VACAF.

Campsite pitches: access to the pool area and jacuzzi, water consumption, one electricity connection, one vehicle, access to facilities and free entertainment.

Accommodation rental: access to the pool area and jacuzzi, water, electricity and gas consumption, one vehicle, access to facilities and free entertainment.

Please note that some services may be unavailable in low season: please check with the campsite.

Yes, babies are included in the capacity: the number of people indicated must not be exceeded, for reasons of comfort and safety. Please refer to the description of each category for the maximum capacity, which will never exceed 6 people (including babies/children).

We offer “Baby Kits” for hire, including a high chair, a folding crib, a pushchair and a bathtub. It is also possible to reserve this equipment individually ( subject to availability).

Campsites: pets are allowed (up to 2 per pitch)

Classic mobile homes: only one pet allowed per accommodation (except for the period from 6 July to 31 August when they are prohibited)

Premium mobile homes: pets are prohibited

Cottages: pets are prohibited

No, because we are not a party campsite. This approach is part of our commitment to offering our holidaymakers an environment where they can relax and unwind. Category 1 and 2 dogs are not permitted.

In addition, the accommodation we offer is aimed exclusively at individual customers. Any booking of more than 2 accommodations (by the same person or by different people who know each other) on the same dates is considered as a group and will be refused.

In addition, we would like to point out that we are not a campsite geared towards festivities. Our programming includes only two animated evenings per week in July and August: this approach is part of our commitment to offering our vacationers an environment conducive to calm and rest.

The campsite map is available on the Interactive map tab.

Pitches are allocated according to availability, on a first-come, first-served basis.

The choice of pitch for a specific number or preference is a chargeable option, to be added to your basket when booking;
a selection of pitches corresponding to your preferences will then be sent to you by email, subject to availability on the date your request is received.
If your request cannot be met, we will contact you again to check which alternative would be most suitable for you or to cancel your booking free of charge.

We advise you to book two accommodation/pitches of the same category to offer you to be side by side: this is a chargeable option, to be added to your basket when booking.
If your request cannot be met, we will contact you again to check which alternative would be most suitable for you or to cancel your booking free of charge.

You will be offered optional cancellation insurance when you make your booking. In the event of cancellation or curtailment of your stay, you must first inform the campsite and then make your declaration to our insurer
https://camping-la-ferme.remboursement.travel.upcover.fr/fr/signin

You can fill in our contact form or call us on +33 450 443 310 during reception opening hours.

As we are not part of a chain, you will be answered by a member of the team, whom you will meet in person during your stay.

Questions about your stay

WHAT IS THE COOL’N CAMP APPLICATION?

Cool’n Camp is our free mobile application: it lets you find out about the entertainment available during your holiday, the activities offered by the campsite and its partners and all the practical and useful information you need to make your stay unforgettable.

You can download it for free now at:

Google Play : https://play.google.com/store/apps/details?id=com.pcb.coolncamp

AppStore : https://itunes.apple.com/app/cooln-camp/id970396480?mt=8&ign-mpt=uo%3D2

For rental accommodation, check-in is between 4pm and 7pm and check-out between 8.30am and 10am.

For camping pitches, check-in is between 2.30pm and 7pm and check-out between 8.30am and 11.30am.

– IS IT POSSIBLE TO ARRIVE AFTER THE RECEPTION CLOSING TIME?

Yes, as long as you specify this in the “Comments about your stay” box when you make your booking and contact the campsite 24 to 48 hours before your arrival to confirm the late arrival procedure (deposit taken by telephone, essential information sent to you so that your arrival is as smooth as possible).

For mobile homes, cottages and studios, a deposit of €250 for your rental will be required on arrival.

For camping pitches, a deposit of €20 for the bin pass and compost bin will be required on arrival.

Yes, all our accommodation has a television with French channels.
For TV size, please refer to the description of each accommodation.

Duvets and pillows corresponding to the beds in the accommodation are included in the rental price (no extra blankets).
Linen is not provided, but sheets and towels can be hired on request.

Only charcoal and gas barbecues are accepted (plancha grills and electric barbecues are forbidden as they require too much electrical power).

If you prefer to keep things simple, you can borrow a charcoal barbecue free of charge on site (but please return it after use so that all holidaymakers may benefit).

Only one vehicle is allowed per pitch. Free parking is available outside the campsite.
NB: Only 6-person cottages can park a second vehicle on their plot.

It is strictly forbidden to connect your vehicle to the campsite charging point or to the electrical sockets in the rental accommodation:
– 2 generic charging points on request at reception (daily/weekly rates)
– 2 accommodation units equipped with a private charging point “Tesla Destination Charging”

More information at this link: Coming to the campsite by electric car

WiFi access is available throughout the campsite.
Daily/weekly/fortnightly packages, individual or family packages (3 devices)

For reasons of hygiene, swimming shorts are prohibited in swimming pools. Swimming trunks should only be worn for swimming, whereas shorts should be worn outside: as they are cleaner, swimming trunks ensure better water quality, as shorts can contain sun cream and dirt.

Young children will need to wear a swim nappy.

We are here to listen to you so that we can respond to your needs as effectively as possible: if a request is not put forward, it cannot be resolved. The whole team is at your disposal to ensure you have a great holiday!