Camping La Ferme - Lake Annecy
Book your holidays with Covid-19 guarantees

 

Safely book your stay with our Serenity Guarantee: it is free of charge and automatically applied on every booking made for a camping pitch or any rentals.

If your stay must be cancelled because of a lockdown, an administrative closing of our campsite due to the sanitary crisis or a border closing, your advance will be protected. According to your wishes, you could get a free change of your stay or a voucher for a future booking.

Serenity Garantee

You have to change or cancel your stay due to Covid-19 (lockdown, border closing, ban on going to our campsite)? It is possible! Give yourself two choices:

modifier sejour camping covid 

I change my stay with no extra charge: my stays date can be change without any extra fee

 avoir sejour covid camping

I cancel my stay and ask for a voucher: free cancellation, the advance which was paid will be converted in a voucher available for 18 months

 

Serenity Garantee conditions

 

- HOW DO I KNOW IF MY BOOKING INCLUDES THE SERENITY GUARANTEE ?

All 2021 bookings include serenity guarantee for free, without you doing any request.

- WHAT IS THE DIFFERENCE BETWEEN SERENITY GUARANTEE AND CANCELLATION INSURANCE?

These two services are complementary :
> Serenity guarantee covers Covid-19 reasons listed above.
> Cancellation insurance covers all the private and professional reasons which oblige you to cancel/change/interrupt your stay. This reason must be duly justified (refer to the flyer at the bottom of this page).

- WHAT ARE THE CONDITIONS WHICH CAN TRIGGER SERENITY GUARANTEE?

Serenity guarantee covers the impossibility to enjoy a stay due to the Covid-19 sanitary crisis reason bellowed:

• Our campsite is not reachable on your booking dates due to Covid-19 (administrative closing)
• You stay in another region where moving restriction has been made which prevents you to reach our campsite
• Borders between your living place (region/country) and our campsite are closed due to Covid-19 crisis on your booking date

If you validate one of these required conditions to trigger serenity guarantee, you have until your arrival day to cancel our stay.

- I AM CONCERNED BY ONE OF SERENITY GUARANTEE CONDITIONS : HOW CAN I REQUEST MODIFICATION OR CANCELLATION OF MY BOOKING?

All requests must be made in writing (e-mail or post mail) and must be supplied with appropriate written proof (for instance: the lockdown decision of public authorities).

- CAN I BENEFIT FROM SERENITY GUARANTEE IF I WANT TO CANCEL MY STAY FOR PRIVATE REASONS?

No. Serenity guarantee cannot be applied for any private purpose cancellation (including change of holiday plan or cancellation of vacation schedule). If you do subscribe to the cancellation insurance, this one can be activated if your cancellation motive equal one of the authorised cancellation reasons. By default, our general conditions of sale will be applied.

- WHAT EXPENSES ARE COVERED BY SERENITY GUARANTEE?

If you want to change your booking (type of accommodation or dates) and the new stay amount is higher than what you already paid, you will have to regulate the additional charge. If the amount of the new stay is lower, you will get a credit to spend during your stay.

If you want to cancel your booking and ask for a voucher, the amount of this voucher will be equivalent to what our campsite already banked (excepted the amount of the cancelation insurance if you subscribed it).

- WHAT GUARANTEE HAVE THE OPTIONAL CANCELLATION INSURANCE?

guaranty covid camping GB 

covid guarantees camping GB

General conditions of insurrance

 

- WHAT TO DO IF I STILL HAVE QUESTIONS?

Our frequently asked questions (FAQ) gather common questions of our future guests (several payment without extra fee, arrival hours, wifi...) : feel free to watch them. If you don’t find the answer to your questions, we remain at your disposal by phone at 0033 450 443 310

contact camping la ferme lac annecy

CAMPING LA FERME ***

1170 Route de Chaparon 74210 LATHUILE
LAKE ANNECY - FRENCH ALPS - FRANCE

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